The library is a customer-centered and welcoming place for the entire Durham community.

Goal Champions: Lynne Barnette, Mark Donnelly, and Sumayyah Muhammad

1.1:  By 6/30/10, 95% of library customers will report that they experience the physical facilities as clean, inviting, comfortable, properly-maintained, environmentally friendly, safe, and accessible.

1.2:  By 6/30/09, 95% of library customers will report that staff and volunteers are knowledgeable, friendly, accessible, and attentive to their needs.

1.3:  By 6/30/09, 95% of library customers will report that remote access to the library is as user-friendly as on-site access.

1.4:  By 6/30/09, 95% of library customers will report that library policies are customer-focused and support customers finding the resources they need.

1.5:  By 6/30/10, 80% of customers will report that they find the information and materials that meet their information needs.

1.6: The library will aggressively market its services throughout the community.

Comments from the public:

You can't get there from here... i.e. the new location of the Parkwood Branch--New Parkwood Library Location

It looks like we're making definite progress on this - at least partially because of several new staff members, including Gina Rozier.

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