This wiki is provided by the Durham County Library so that the community can easily see and participate in its strategic planning efforts.

Durham County Library 2007-2010 Strategic Plan

Goal 1

Goal 2

Goal 3

Goal 4

Supporting goals

Goal 5

Goal 6

Goal 7

Information about this wiki, our strategic planning process, and Durham County Library

What is a wiki?

Using the Wiki

Strategic Planning 2007

Future Search Conference

Visions: Staff Day 2006

Visions: Best Employers 2009

About Durham County Library

Quality Councils

Read about some of the ideas both staff and community members have come up with during the strategic planning process

Acceptable Use Guidelines

Training Sandbox

Goal 1: The library is a customer-centered and welcoming place for the entire Durham community.

1.3: By 6/30/09, 95% of library customers will report that remote access to the library is as user-friendly as on-site access.

What are some strategies we have for this?

A. Develop attractive and user-friendly website; Conduct usability testing.

B. Ensure that Telecirc and Email notification systems work correctly.

C. Train staff in telephone, instant messaging, and email communication.

D. Update policies yearly onto the library’s website and in notebooks at service points at every library.

What are we working on?

A Web Quality Council has been added to our organizational chart. This council has three sub-committees; The Web Steering Committee; The Web Editorial Board; Web Content Editors. Their charges are: The Durham County Library Web Steering Committee is charged with guiding the overall direction of the library’s web presence. The Durham County Library Web Editorial Board is charged with reviewing all new content and will be primarily concerned with grammar, spelling and appropriateness of content. The Durham County Library Web Content Editors are charged with seeking, creating and updating content for inclusion on the Durham County Library Web Site.

The Web Steering Committee met on February 5th and February 28th, 2008. We reviewed our site and other library web sites and have decided on a basic layout for redesign. Mock-up pages will be created before our next meeting on April 3rd, 2008. Committee members are currently working on a new hierarchy for the site and selecting terminology that will be more patron-focused and friendly.

This information was added by Jill Wagy, Library Webmaster, March 3, 2008

What has been working great for us?

We have made some interim changes to the design of the library home page that include a catalog searching tool; contact information; the Durham County Seal; many pages have been updated; new links added; new forms created; policy updates; addition of the E*Vanced Calendar for all Program & Event Information which includes online registration; and addition of Room Reserve for online booking of meeting rooms.